Privacy Policy

Welcome to The Diana Ross Story website. We are committed to protecting your privacy and ensuring you have a positive experience on our website. This policy outlines our practices concerning the collection, use, and disclosure of your information.

1. Information We Collect

When you visit our website or interact with our services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when booking tickets or contacting us.
• Technical Information: IP address, browser type, device information, operating system, and referring website.
• Usage Information: Pages visited, time spent on pages, links clicked, and other browsing behavior on our website.
• Location Data: General geographic location based on your IP address.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly, including session management and security features.
• Performance Cookies: Collect information about how visitors use our website, helping us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings to provide enhanced features.
• Analytics Cookies: Help us understand visitor traffic patterns, popular content, and areas for improvement.
• Third-Party Cookies: May be set by external services we use, such as social media platforms or analytics providers.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process ticket bookings and manage customer enquiries
• To send confirmations, updates, and important information about your booking
• To improve our website, services, and user experience
• To analyze website traffic and usage patterns
• To send promotional materials and updates about upcoming shows (with your consent)
• To comply with legal obligations and prevent fraud
• To respond to your questions and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Venue Partners: Information necessary to fulfill ticket bookings and manage event access
• Service Providers: Third-party companies that help us operate our website and deliver services (e.g., payment processors, email services)
• Analytics Providers: To understand website usage and improve our services
• Legal Authorities: When required by law or to protect our rights and safety

All third parties are required to maintain the confidentiality of your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Booking information is typically retained for accounting and legal compliance purposes.

7. Your Rights

Under data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your information
• Right to Data Portability: Request transfer of your information to another service
• Right to Object: Object to our processing of your information for certain purposes
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at thedianarossstory@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites, including venue ticketing systems and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: